Help center

How can we help?

Shipping, returns, payment and ordering questions, answered by the people who pack the boxes.

Shipping & delivery

Do I have to pay for shipping?

Ground shipping is free on every order over $49 to the continental US. Orders under $49 ship for a flat $15.

Oversized items that travel by freight, like the Mastodon batting cage, carry a shipping charge because of their size and weight. You'll see it before you pay.

How long until my order ships?

In-stock items ship within 1–2 business days. You get an order confirmation right away and a tracking number the moment it leaves the warehouse. Ground transit is usually 3–5 business days depending on where you are.

How long do freight shipments take?

Pitching machines, mounds, cages and other large items ship by freight and can take up to 7 business days in transit. The carrier will call to schedule delivery, so keep your phone handy.

Do I have to pay for lift gate service on freight shipments?

Yes. If the driver offers lift gate service and you accept it, that fee is yours. We don't cover lift gate. If you have a loading dock, forklift or a couple of friends, you won't need it.

How can I check the status of my order?

Use the Track my order page with your order number and email, or paste the tracking number from your shipping email. You can also ask the chat in the bottom right corner for an update.

Do you ship outside the USA?

Sometimes. Free shipping covers the continental US only. If you're in Alaska, Hawaii, Puerto Rico, Canada or anywhere else, contact us with what you'd like and your address and we'll quote it.

Returns & damaged items

What is your return policy?

You have 30 days from the day your order arrives to start a return on most items. Refunds go back to the original payment method. Refused deliveries (for anything other than damage) are charged a restocking fee plus return shipping, and Sports Attack orders may carry a 25% restocking fee.

Start a return or read the full shipping and returns policy.

How do I update, cancel or refund my order?

Fastest is a call to (888) 466-0009. You can also email support@anytimebaseballsupply.com or ask through the chat. Orders that haven't shipped can usually be changed on the spot.

What if my item arrives damaged?

Inspect the box before you sign for it if you can. If anything is damaged, take photos and email them to support@anytimebaseballsupply.com. We'll start the exchange and send a prepaid return label at no cost to you.

What is the 45-Day Performance Improvement Pledge?

If you don't see noticeable improvement within 45 days of using our training equipment, contact us. We'll work with you to find the right fit, including swapping to a more suitable product. If nothing works, return it and we'll refund your money.

Payment & financing

What forms of payment do you accept?

All major credit cards including American Express, plus PayPal, Shop Pay, Amazon Pay and Google Pay. Monthly financing is available through Klarna, and we accept purchase orders and checks from schools and organizations.

Do you offer financing?

Yes, through Klarna. Pick Klarna at checkout to split a purchase into monthly payments or 4 interest-free installments on qualifying orders. You'll see your options before you commit. How financing works.

Do you accept purchase orders?

Yes. We've processed thousands of POs for schools, colleges, booster clubs, leagues and municipalities. Email your PO to support@anytimebaseballsupply.com and it's processed the same business day. Our W9 is on the purchase orders page.

What if my card gets declined?

Call us at (888) 466-0009 and we can run the order manually. On larger purchases, banks often need a quick authorization from you first.

Do you have promo codes or discounts?

We run sales throughout the year. Use code TRIPLEPLAY for $20 off your first order over $300, and join the newsletter at the bottom of the page for early access to the next one.

Do you price match?

Yes. Find a lower price on a competitor's site and email the link to support@anytimebaseballsupply.com. We'll match it. Iron Mike pitching machines are the one exception.

About us & contact

Is Anytime Baseball Supply legit?

Yes. We've shipped 27,000+ orders since 2019, hold a 4.7/5 from 2,600+ verified Lipscore ratings, and supply MLB organizations and D1 programs. If you'd like to see our business licenses, ask and we'll send them. Read the reviews or our story.

How do I get in touch?

Call (888) 466-0009 Mon–Fri 7am–4pm PST and a real person picks up. Email support@anytimebaseballsupply.com for a reply within 12 hours. The chat in the bottom right corner answers simple questions any hour.

Which pitching machine should I buy?

Depends on the age of the player and where it'll live. Call us and describe your situation, we do this all day. Or start with the pitching machine collection, which is sorted by type and brand.

No match. Try another word, or use the contact options below.

Didn't find it?

A real baseball person answers the phone and the inbox, Mon–Fri 7am–4pm PST.

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